Browse our personalized gifts and click "ADD TO CART" when you find the perfect item. Follow the simple customization instructions on the product page.

Production & Shipping Times:

Please note: All custom orders begin production once payment is fully processed. Because each item is personalized specifically for you, this is standard practice for custom gift businesses.

• Standard personalized items: 2-3 business days production + 2-8 business days shipping
• Metal art: 5-7 business days production + 2-8 business days shipping

Total delivery time: 4-15 business days depending on your item and location.

We accept all major payment methods for your convenience:

Credit & Debit Cards:

• Visa
• Mastercard
• American Express
• Discover

Digital Wallets:

• PayPal
• Shop Pay
• Apple Pay
• Google Pay

All payments are processed securely through Shopify's encrypted checkout system. Your payment information is never stored on our servers.

Your order will ship based on the item type:

Standard Personalized Items:

• Production: 2-3 business days after payment clears
• Shipping: 2-8 business days via USPS/carrier
• Total time: 4-11 business days

Metal Art Items:

• Production: 5-7 business days after payment clears
• Shipping: 2-8 business days via USPS/carrier
• Total time: 7-15 business days

Tracking Information: You'll receive a shipping confirmation email with tracking details once your order ships. Please check your inbox and spam folder.

Need a rush order? Contact us before placing your order to discuss expedited options.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at gerald@jerrypassiongiftstore.com. Please note that returns will need to be sent to the following address: 5 DOVER AVE, Mastic New York 11950, United States

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gerald@jerrypassiongiftstore.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at gerald@jerrypassiongiftstore.com.